Tickets & Automation
A full ticket console wired directly into monitoring, so nothing falls through the cracks.
The service desk queue
From alert to resolution in one place
Automatic ticket creation
Incidents open tickets with priority mapped from severity, and links back to the incident, monitor and site.
SLA tracking
24×7 SLA deadlines are frozen on each ticket, with breach computation built in.
Comments
Internal notes and public replies, plus an automatic recovery note when the issue clears.
Assignment and audit
Status, priority and assignee changes are logged per field, with full assignment history.
See TechSavve RMM in action
Book a free demo with the DFWTechPros team.