Privacy Policy

DFWTechPros, LLC (“TechSavve”, “we”, “us”) makes SavveNOC. This policy explains what we collect when you visit techsavve.com, contact us, download our software, or run the software, and what we do with it.

1. What this policy covers — and what it does not

It covers this website, our download and licensing servers, and the licensing data our software sends us. It does not cover the data you manage with the software. SavveNOC runs on servers you control, and we do not receive your monitoring data, device inventory, credentials, tickets, documents or any other customer data from it.

The TechSavve cloud service is different. If you buy the hosted (cloud) version of SavveNOC, SavveAssist or SavveKey, we run your server for you on Amazon Web Services in the United States, so the data you and your users put into it, and the data it collects from the devices you manage, is stored on infrastructure we operate. We use that data only to run, secure, back up and support your service, and look at it only when we need to fix a problem, when you ask us for help, or when the law requires it. Your organization controls who can use it. The Cloud Service Terms (section 7) explain backups, getting a copy and deletion. SavveKey vault contents are encrypted on your users’ devices with their master passwords, which we never receive.

Optional AI features and voice input. SavveNOC can send a question, and the facts about one alert, incident, device or ticket, to an AI service, but only if an administrator of your organization switches those features on, chooses the AI service and enters its key. That data goes from your server directly to the AI company your organization chose, under your organization’s account and that company’s terms (or stays on your own network if the model runs there). It does not pass through us, and we do not receive the questions, the answers or the facts sent. Passwords, device credentials, vault entries and monitor settings are not sent. The microphone button beside those text boxes uses your browser’s own speech recognition: depending on the browser, the audio is processed by its maker (for example Google in Chrome or Microsoft in Edge), not by us and not by your server, and an administrator can switch the button off.

2. What we collect

When you contact us or request a demo. The form asks for your name and email address, and optionally your company, phone number and the size of your environment, plus your message. If you email or call us, we keep what you send us.

Automatically, when you use our websites and servers. Our web servers log your IP address, the time, the page or file requested, the response, and your browser’s user-agent text. We use these logs for security and troubleshooting. Downloads are logged the same way.

Cookies and visitor counts. This website does not use cookies for visitors and does not load advertising trackers. To see which pages are useful, we count visits with Umami, a privacy-focused visitor counter. It sets no cookies and does not store your IP address or anything else that identifies you. It records the page you viewed, the site that linked you here, your browser, operating system and type of device, your screen size and language, and your approximate location (country and city, worked out from your IP address, which is then discarded). Visits are counted only in totals; no profile of you is built and nothing is used for advertising. Our own staff are given cookies when they sign in to manage the site; visitors are not.

Free checkers. When you use one of the free checkers (SSL certificate, email security, security headers or DNS lookup), the domain name you enter is looked up (DNS questions go through Cloudflare's public DNS service); the SSL and security headers checkers also connect to that website. The answer is shown to you. It is not stored.

Licensing data from the software. A trial or licensed installation contacts our license server when it is activated and about once a day. It sends: the installation’s Install ID; the identifier of your activation code or license key; the product version; a one-way hash of an identifier of the computer (it cannot be turned back into the identifier, and we use it so that reinstalling does not restart a free trial); and the IP address and time of each request.

The SavveNOC phone apps. The Android and iPhone apps connect only to the SavveNOC server your organization runs; what they show and what you do in them stays between your phone and that server, which your organization (not us) controls. The app keeps that server’s address and your sign-in on the phone. To deliver a notification to an iPhone, your server hands it to our push relay, which passes it straight on to Apple’s push notification service: the iPhone’s push token, the notification’s title and text, the incident or ticket it is about, and your installation’s license key (or, during the trial, the one-way computer identifier described above). The relay does not store any of it. Android notifications go from your server through your organization’s own Firebase project with Google, without us. The apps contain no advertising and no analytics.

Customer records. If you buy a license, we also keep your organization’s name, your contacts’ names and email addresses, and order, license and invoice records.

When you sign up for the cloud service. We ask for your company name, a contact name, email address and phone number, the name you choose for your server’s address, and optionally your logo, brand color and your own domain name. Payment is handled by Stripe: you enter your card and billing address on Stripe’s page, Stripe uses the address to work out sales tax and keeps it with your subscription, where we can see it in our Stripe account. Our own systems keep your subscription and payment status, not your card details or billing address, and we never see your full card number. Your cloud server sends system email (alerts, reports, password resets) through Amazon SES to the addresses your administrator adds; if one of those addresses bounces or reports a message as spam, Amazon tells us the address so we can warn your administrator.

3. How we use it

• to answer your questions, give you a demo or a quote, and provide support;
• to activate and verify licenses, enforce the trial and license limits, and send renewal notices and invoices;
• to keep our websites and servers secure, and to prevent fraud and abuse;
• to meet legal and accounting obligations and to resolve disputes.

We only email you about your request, your license or your account.

4. Who we share it with

We do not sell your personal information and we do not share it for advertising. We use service providers who process it for us under our instructions, such as the companies that host our websites and servers (including Amazon Web Services) and that provide our email (including Microsoft and Amazon SES), Stripe, which processes cloud payments and sales tax, and Apple, which delivers iPhone notifications. We may also disclose information if the law requires it, to protect our rights or the safety of others, or to a successor if our business is sold or merged.

5. How long we keep it

We keep contact messages for as long as we need them to respond and to keep ordinary business records. We keep licensing data for as long as your trial or license exists and for a reasonable period afterwards, for accounting and to resolve disputes. Server logs are kept for a limited period for security and troubleshooting.

For the cloud service, your server’s data is kept while your subscription is active. After a cancellation or an unpaid bill the service is paused, and the server and its data are deleted 60 days later; backup copies are removed within 90 days after that. Billing records are kept as accounting law requires.

6. Security

Our websites and servers use encrypted connections (HTTPS) and access controls. No system is perfectly secure, so we cannot guarantee absolute security.

7. Your choices and rights

You can ask us what personal information we hold about you, ask us to correct or delete it, or object to how we use it, by emailing licensing@dfwtechpros.com. Depending on where you live, such as California, the European Union or the United Kingdom, you may have additional rights under local law, and we will respond as that law requires. We will not treat you worse for using these rights.

8. Children

Our websites and software are for businesses and IT professionals and are not directed to children under 16. We do not knowingly collect their personal information.

9. Where your information is processed

We are in the United States, and the information described here is processed and stored in the United States.

10. Changes

If we change this policy we will post the new version here with a new date.

11. Contact

See alsoWebsite Terms of UseLicense Agreement