TechSavve Cloud Service Terms

These terms cover the hosted (cloud) versions of SavveNOC, SavveAssist and SavveKey that you buy on techsavve.com (the “Service”). The Service is provided by DFWTechPros, LLC, a Texas limited liability company (“TechSavve”, “we”, “us”). “You” means the business that signs up. The person who signs up confirms that they may agree to these terms for that business. By ticking the box at sign-up or by using the Service, you agree to these terms.

1. How these terms fit with the License Agreement

The software that runs your Service is covered by the License Agreement. These terms add the rules for the hosted service: billing, your data, pausing and deletion. If the two disagree about the hosted service, these terms win. The Website Terms of Use cover the website itself, and the Privacy Policy explains how we handle personal information.

2. The Service

Each customer gets their own private server, run by us on Amazon Web Services in the United States (us-east-1, Virginia). A SavveNOC is reached at an address such as yourname.cloud.savvenoc.com. We set the server up, keep it updated with new releases, watch it and back it up. Features can change from release to release; we will not remove a main feature you pay for without telling you first.

The Service is for businesses only, not for personal or household use.

3. Your account and users

You give us accurate details when you sign up and keep them current, including a working email address. Your administrator decides who can use your Service and what each person can do. You are responsible for everything done under your accounts, so keep passwords private and turn on two-factor sign-in. Tell us straight away at assistance@techsavve.com if you think someone has misused your account.

4. Plans, prices and billing

• What you pay for. SavveNOC is priced per technician; SavveAssist and SavveKey are priced per user. The prices are shown on the sign-up page and in your receipt.
• Monthly or yearly. You pay in advance, by card, through our payment processor Stripe. Each plan renews automatically for the same period until you cancel. We do not see or store your card number.
• Sales tax. Prices do not include tax. Where we must collect sales tax, it is added to your bill.
• Changing your plan. You can change the number of technicians or users at any time from the manage-your-plan page. An increase is charged straight away for the rest of the current period (pro rata). A decrease takes effect as a credit on your next bill. A switch between monthly and yearly takes effect at your next renewal.
• Price changes. We may change prices for future periods. We will email you at least 30 days before a change affects you, and you may cancel before it does.
• Refunds. Fees are not refundable, including for part of a period after you cancel or reduce your plan, except where the law requires a refund or we decide to give one (for example, if we cannot finish setting up your server).

5. Missed payments

If a payment fails, Stripe retries it over about two weeks and emails you so you can update your card. If it still has not been paid, we pause your Service: we take a full backup, stop your server and show a “paused” page at its address. Your data is kept. Paying the bill turns the Service back on. If the bill is still unpaid 60 days after the pause, your Service and its data are deleted as described in section 7. We email you 7 days before that happens.

6. Cancelling

You can cancel at any time from the billing portal linked in your emails. Your Service keeps running until the end of the period you have paid for. It is then paused and, 60 days later, deleted, as described in section 7. If you want to come back during those 60 days, contact us.

7. Your data

• It is yours. Everything you and your users put into the Service, and everything it collects from the devices you manage (“Your Data”), belongs to you. You give us permission to store and process Your Data only to run, secure, back up and support the Service, and to do what the law requires.
• Who at TechSavve can see it. We look at Your Data only when we need to: to fix a problem, when you ask us for help, to protect the Service or other customers, or when the law requires it.
• Backups. We back up your server every night and keep copies in a separate storage location. Backups are there so we can restore the Service after a failure. They are not a replacement for your own copies of anything you cannot afford to lose. The Service does not back up the computers and devices you manage.
• Getting a copy. While your Service is active or paused, you can ask us for a copy of your latest backup. Ask before the deletion date.
• Deletion. On the deletion date we delete your server, its disk and its addresses. Backup copies are removed within 90 days after that. After that, Your Data cannot be recovered.

8. SavveKey password vaults

SavveKey encrypts vault contents on your users’ own devices with their master passwords. We never receive master passwords, so we cannot recover a forgotten master password or the items it protects. Each user is responsible for remembering theirs, and your administrator should set up the recovery options SavveKey offers.

9. Monitoring and remote access: your responsibility

The Service can watch, change and remotely control the computers and networks you connect to it, including your clients’ systems. You must:

• have permission from the owner of every device, network and account you connect, monitor or access, and give any notice or get any consent the law requires (for example, before recording or viewing someone’s screen);
• check scripts, patches, automatic fixes and settings before you run them. What the Service does to your devices, it does on your instructions; we are not responsible for changes, outages or data loss caused by actions you or your users start or schedule; and
• keep the credentials you store in the Service for your devices up to date and limited to what is needed.

10. Acceptable use

You may use the Service to run your own IT operations and to provide IT services to your clients. You may not: use it to access any system without permission; spread malware or attack anyone; send spam or unwanted email through it; break the law or anyone’s rights; try to get into other customers’ servers or our systems; get around licence limits; or resell the Service itself (as opposed to your own services that use it) to other businesses. We may pause the Service straight away if we reasonably believe it is being used in one of these ways or is putting other customers or our systems at risk. We will tell you why and work with you to fix it.

11. Availability and support

We work to keep the Service running at all times but do not promise any particular uptime. We may need short maintenance windows to apply updates; we try to do these outside working hours. Support is by email at assistance@techsavve.com and by phone during business hours (Central Time).

12. Other companies we use

We run the Service with Amazon Web Services (servers, storage and system email), Stripe (payments and tax) and Microsoft 365 (our own email to you). Connections you set up from the Service to other vendors (for example your backup, security or ticketing tools) are covered by your agreements with those vendors. Parts of the Service are open-source software under their own licences; the SavveAssist client is based on RustDesk and licensed under the GNU AGPL v3.0, with source at downloads.techsavve.com/source/.

13. Confidentiality

Each of us will keep the other’s non-public business information confidential and use it only for this agreement, except where the law requires disclosure.

14. No warranty

TO THE FULLEST EXTENT THE LAW ALLOWS, THE SERVICE IS PROVIDED “AS IS” AND “AS AVAILABLE”. WE DISCLAIM ALL WARRANTIES, WHETHER EXPRESS OR IMPLIED, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND NON-INFRINGEMENT. WE DO NOT PROMISE THAT THE SERVICE WILL BE UNINTERRUPTED OR ERROR-FREE, OR THAT IT WILL DETECT OR PREVENT EVERY PROBLEM ON THE DEVICES YOU MANAGE.

15. Limit of liability

TO THE FULLEST EXTENT THE LAW ALLOWS: (A) NEITHER OF US IS LIABLE FOR LOST PROFITS, LOST REVENUE, LOST DATA, BUSINESS INTERRUPTION OR ANY INDIRECT, SPECIAL, INCIDENTAL OR CONSEQUENTIAL DAMAGES; AND (B) OUR TOTAL LIABILITY FOR ALL CLAIMS ABOUT THE SERVICE IS LIMITED TO THE FEES YOU PAID US FOR THE SERVICE IN THE 12 MONTHS BEFORE THE EVENT THAT CAUSED THE CLAIM. THESE LIMITS DO NOT APPLY TO YOUR PAYMENT OBLIGATIONS, TO YOUR OBLIGATIONS UNDER SECTION 16, OR TO LIABILITY THAT CANNOT BE LIMITED BY LAW.

16. Your responsibility for claims

You will defend us and pay any damages, fines and reasonable legal costs that result from a claim by a third party (including your clients) about: Your Data; devices or accounts you connected, monitored or accessed through the Service; or your breach of sections 9 or 10.

17. Ending the agreement

You can end it by cancelling (section 6). We can end it with 30 days’ notice by email, or straight away if you seriously break these terms and do not fix it within 10 days of our notice. If we end it without you having broken these terms, we will refund any fees you paid for the time after it ends. When it ends, sections 7 (deletion), 13, 14, 15, 16 and 19 keep applying.

18. Changes to these terms

We may update these terms. We will post the new version here with a new date and email your administrator at least 30 days before a change that reduces your rights takes effect. If you do not agree, you may cancel before then. Continuing to use the Service after the change means you accept it.

19. Governing law and disputes

These terms are governed by the laws of the State of Texas, without regard to its conflict-of-laws rules. The state and federal courts located in Dallas County, Texas have exclusive jurisdiction over any dispute about the Service.

20. General

These terms, together with the License Agreement and your order, are the whole agreement between us about the Service. Neither of us may transfer this agreement without the other’s consent, except as part of a merger or sale of the business. If part of these terms cannot be enforced, the rest still applies. Neither of us is responsible for delays caused by events outside reasonable control. We may send notices to your administrator’s email address; send yours to assistance@techsavve.com.

21. Contact

See alsoLicense AgreementPrivacy PolicyWebsite Terms of Use