TechSavve RMM

TechSavve RMM License Agreement

Version 1.0 · October 3, 2026

This is the agreement the installer asks you to accept. Its text is the same as the version that ships with the software. The Website Terms of Use cover this website, and the Privacy Policy explains what we collect.

IMPORTANT – READ THIS AGREEMENT BEFORE INSTALLING OR USING THE SOFTWARE. By installing, activating or using the Software you agree to it. If you do not agree, do not install or use the Software.

1. WHO THIS IS BETWEEN, AND WHAT IT COVERS

This agreement is between DFWTechPros, LLC (“TechSavve”, “we”, “us”) and the person or organization that installs or uses the Software (“you”). If you accept for an organization, you confirm that you have the authority to bind it.

“Software” means the TechSavve RMM platform (the web application, API, background workers and database schema), the TechSavve collector, the installers and the documentation, in the version you received, and every update we provide to you.

“Managed Device” means a computer, server, network device or other system that the Software is set up to monitor or manage. “Customer Tenant” means a separate customer organization set up in the Software (your own organization does not count). “Site” means a location inside a Customer Tenant. “Monitor” means a configured check. “Staff User” means a person with a technician or administrator account. “License Key” means an activation code or license key that sets the terms and limits of a paid license. “License Server” means our online service (license.techsavve.com) that activates and checks licenses.

2. LICENSE

We grant you a non-exclusive, non-transferable, non-sublicensable, revocable license to install and run the Software on computers that you own or control, and to use it to monitor and manage IT systems for your own business and, if you are a managed service provider, for the customers you serve – in each case within the limits of your free trial (section 3) or your License Key (section 4). You may make copies of the Software for backup, disaster recovery and testing, within the same limits.

We reserve every right that this agreement does not expressly grant.

3. FREE TRIAL

3.1 Each installation starts with a free trial of 30 days, counted from installation.

3.2 During the trial the Software is limited to 100 Managed Devices, 100 Monitors, 2 Customer Tenants, 4 Sites and 5 Staff Users.

3.3 When the trial ends, the Software locks: everything stops working except signing in and the license page, until a valid License Key is activated (Admin > License). We do not delete your data. Your data stays on your server and is available again as soon as a license is activated.

3.4 The trial cannot be restarted by reinstalling the Software, restoring a backup, editing the Software’s records or changing the computer’s clock. To recognize a reinstall on the same computer, the installer and the Software send us a one-way hash of an identifier of that computer (it cannot be turned back into the identifier). See section 6. If you need longer to evaluate, ask us; we may issue a time-limited License Key.

3.5 The trial is provided for evaluation, AS IS, without support or warranty.

4. PAID LICENSES

4.1 Pricing is by quote. Contact licensing@dfwtechpros.com. A hosted option, where we run the Software for you, is provided under a separate agreement.

4.2 A License Key states the term (an expiry date, or perpetual) and the limits that apply: the maximum number of Managed Devices, Customer Tenants and Staff Users, and any other limit in your order. The Software enforces these limits and you must not exceed them.

4.3 A License Key is bound to the installation it is activated on (its Install ID). An activation code is valid for one installation unless your order says otherwise; you can release it (Admin > License) to move it to another installation. A License Key can be activated online or, for computers without internet access, entered as an offline key.

4.4 When a term ends without renewal, the Software becomes read-only: changes are refused, and viewing, monitoring, signing in and the license page keep working until the license is renewed. The same happens if we revoke a license for non-payment or breach; a revocation takes effect the next time the Software checks in.

4.5 Fees are as stated in your order or quote, exclude taxes, and are non-refundable except as the order says or the law requires.

5. ONLINE LICENSE CHECKS

The Software contacts the License Server to activate a code and about once a day to confirm the license. If the License Server cannot be reached, the Software keeps working: only an explicit answer from us (revoked, deactivated or expired) changes its state.

6. WHAT THE SOFTWARE SENDS US

The Software sends us licensing data only: (a) the installation’s Install ID; (b) the identifier of your activation code or License Key; (c) the product version; (d) the one-way hash of a computer identifier described in 3.4; and (e) the IP address and time of each request.

We use it to activate and verify licenses, to enforce the trial and license limits, to prevent fraud and abuse, to send renewal notices and to support you. We keep it for as long as your trial or license exists and for a reasonable period afterwards, for accounting and to resolve disputes.

We do not receive your monitoring data, device inventory, credentials, tickets, documents or any other Customer Tenant data: that stays on the servers you control. Write to licensing@dfwtechpros.com with questions about, or requests concerning, licensing data.

7. RESTRICTIONS

You may not, and may not allow anyone else to:

  • (a) copy the Software, except as section 2 allows;
  • (b) modify, translate or create derivative works of the Software, except for open-source components under their own licenses (section 9);
  • (c) reverse engineer, decompile or disassemble the Software, except to the extent the law allows despite this restriction;
  • (d) remove or change copyright or license notices;
  • (e) circumvent, disable or tamper with the license, the trial, the limits or the communication with the License Server – including by editing license or trial records or the system clock – or share or publish a License Key or activation code;
  • (f) sell, rent, lease, sublicense or otherwise make the Software itself available to others as a hosted or managed platform, such as to other managed service providers or resellers (letting your own customers use the customer portal of your installation is allowed);
  • (g) use the Software to manage systems you are not authorized to manage; or
  • (h) use the Software to break the law or the rights of others.

8. YOUR RESPONSIBILITIES

You are responsible for: having the authority and any required consent to monitor and manage the systems you connect, and for telling the people affected; protecting the servers the Software runs on, its backups and the credentials it stores (it keeps device credentials encrypted, but a stolen server and its keys expose them); keeping your own backups; and applying security updates to the server and to the Software.

The Software can run commands, scripts, patch installations and automated remediation on Managed Devices. You decide what is run and when. Test before you automate, and review what you approve.

9. OPEN-SOURCE AND THIRD-PARTY COMPONENTS

Parts of the Software are open-source or third-party components that are licensed to you under their own licenses, listed in THIRD_PARTY_NOTICES.md. Those licenses apply to those components instead of this agreement, and nothing in this agreement limits the rights they give you.

The optional TechSavveRDP remote-access client and the hbbs/hbbr servers are based on RustDesk and are licensed under the GNU Affero General Public License v3.0. The source code of the modified client, and how to rebuild it, is available as described in the SOURCE-OFFER.txt file that accompanies those components.

10. OWNERSHIP AND FEEDBACK

We and our licensors own the Software and all intellectual property in it. You keep all rights in your own data. If you give us suggestions or feedback, we may use them without restriction or payment.

11. UPDATES AND SUPPORT

We may provide updates, and may change or discontinue features. Support is provided only if your order includes it; otherwise we may help at our discretion.

12. DISCLAIMER OF WARRANTIES

TO THE FULLEST EXTENT THE LAW ALLOWS, THE SOFTWARE IS PROVIDED “AS IS” AND “AS AVAILABLE”, WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING ANY WARRANTY OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, ACCURACY, NON-INFRINGEMENT, OR THAT THE SOFTWARE WILL BE UNINTERRUPTED, ERROR-FREE OR SECURE, OR THAT IT WILL DETECT EVERY FAULT OR THREAT ON THE SYSTEMS YOU MONITOR.

13. LIMITATION OF LIABILITY

TO THE FULLEST EXTENT THE LAW ALLOWS: (A) WE ARE NOT LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL OR PUNITIVE DAMAGES, OR FOR LOST PROFITS, LOST OR CORRUPTED DATA, DOWNTIME OR BUSINESS INTERRUPTION, INCLUDING ANY CAUSED BY COMMANDS, SCRIPTS, UPDATES OR AUTOMATION YOU RUN THROUGH THE SOFTWARE; AND (B) OUR TOTAL LIABILITY FOR ALL CLAIMS RELATING TO THE SOFTWARE IS LIMITED TO THE AMOUNT YOU PAID US FOR THE SOFTWARE IN THE 12 MONTHS BEFORE THE CLAIM, OR US $100 IF YOU HAVE PAID NOTHING. THESE LIMITS APPLY EVEN IF A REMEDY FAILS OF ITS ESSENTIAL PURPOSE. NOTHING IN THIS AGREEMENT LIMITS LIABILITY THAT CANNOT BE LIMITED BY LAW.

14. INDEMNITY

You will defend and indemnify us against third-party claims, and the resulting losses and reasonable costs, that arise from your use of the Software in breach of this agreement or on systems you were not authorized to manage.

15. TERM AND TERMINATION

This agreement starts when you accept it and continues until it ends. You may end it at any time by uninstalling the Software. We may end it if you materially breach it and do not fix the breach within 30 days of our notice, or immediately if you circumvent or tamper with the license, trial or limits. When it ends you must stop using the Software and uninstall it; your data stays on your servers. Sections 6, 7, 9, 10 and 12 to 17 survive.

16. EXPORT AND GOVERNMENT USE

You must follow the export and sanctions laws that apply to you. The Software is “commercial computer software”; if it is acquired by or for a government, the government’s rights are only those this agreement gives.

17. GOVERNING LAW AND DISPUTES

This agreement is governed by the laws of the State of Texas, without regard to its conflict-of-laws rules. The state and federal courts located in Dallas County, Texas have exclusive jurisdiction over any dispute arising out of or relating to this agreement or the Software, and each party consents to their jurisdiction and venue. The United Nations Convention on Contracts for the International Sale of Goods does not apply.

18. GENERAL

This is the entire agreement about the Software and replaces earlier ones about it. We may offer a new version of this agreement with a new version of the Software; the new version applies once you accept it, which the installer asks you to do. You may not assign this agreement without our written consent; we may assign it to a successor of our business. If a part is unenforceable, the rest stays in force. A failure to enforce a right is not a waiver of it. Notices to us go to licensing@dfwtechpros.com; we may give you notices through the Software or at the contact details we hold for you.

DFWTechPros, LLC
licensing@dfwtechpros.com